Effective Date: October 23, 2023
At THALEXIR, we strive to ensure our customers are completely satisfied with their purchases. If for any reason you are not entirely happy with your purchase, we're here to help. This Refund Policy outlines the conditions under which refunds can be issued.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a stipulated number of days.
If you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected].
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: 456 Business Park Lane, Suite 800, Metropolis, NY 10101, USA.
To return your product, you should mail your product to the above address. Customers are responsible for paying for their own shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
For any queries regarding our refund policy, please contact us at [email protected].